FAQs

You may download a full .pdf version of our rental agreement by clicking HERE.

What do you require for down-payment?

We view down-payment different from most other companies. We try to work with our clients and as such, all we require is a $100 deposit for any event with the remaining balance due upon delivery of rental items. In the case of DJ services, the remaining balance must be paid before the DJ will begin to play unless otherwise arranged by Shoals Event Specialists, LLC and the client. For events located more than 25 miles from our shop, we require a $100 deposit, 50% one week prior to your event, and the remaining balance when we arrive.

What is your policy for damaged products?

Our rental agreement goes into more detail on this. However, our current policy is if an item is lost, damaged, or stolen, the renter is required to pay full retail replacement value.  Should the item be discontinued or not available anymore, Shoals Event Specialist, LLC will find a suitable replacement of similar nature and renter shall pay full retail price for such item.

Which payment methods do you accept?

We accept payment via cash, check, credit/debit, and Paypal. In the case of checks, full payment must be made fourteen days prior to event/rental date to ensure checks clear the bank. In the case of a returned check, renter/client shall be assessed a fee of $50 and be required to pay full payment + fee in cash before services are rendered.